Everyone gets frustrated or angry on occasion, particularly when they are under pressure. Most people deal with their anger and frustrations in ways that are socially acceptable and appropriate. Other people however, may deal with their anger and other strong emotions in unhelpful ways that do not lead to a resolution. They may even make the situation worse.
In this workshop, we will discuss and practice strategies that you can use to diffuse situations where clients, colleagues or community members may be exhibiting strong emotions and/or difficult behaviours. When using these strategies, it is important to have an understanding of your own particular triggers and how you can manage your own emotions.
By the end of this workshop, participants will be able to:
A range of workers in community organisations, social services, schools or businesses dealing with challenging clients or colleagues.
We're here to help you find the perfect training solution.
To discuss your requirements or express your interest, either complete our enquiry form below or call us on (03) 8573 2222.
An education consultant will then contact you to schedule a discussion about your learning goals. We'll follow up with a tailored training proposal designed specifically for you.
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