Conflict occurs when there is both a perceived difference between the interests of the parties concerned and a belief, at least initially, that both sets of interest cannot be met simultaneously. In the workplace, this can happen quite regularly as many people work in teams and need to complete tasks together. Conflict can result in both negative and positive outcomes, depending on how it is managed.
This workshop will discuss a number of practical strategies for managing conflict in different situations and provide participants with skills to implement these strategies. It will cover a clear process that participants can use to achieve positive outcomes and discuss when other conflict resolution processes may need to be engaged.
Staff in a variety of workplaces including the community, education, health and business sectors who deal with conflict from clients, customers, colleagues and management.
We're here to help you find the perfect training solution.
To discuss your requirements or express your interest, either complete our enquiry form below or call us on (03) 8573 2222.
An education consultant will then contact you to schedule a discussion about your learning goals. We'll follow up with a tailored training proposal designed specifically for you.
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