Critical incidents are unexpected or unplanned events that occur within a workplace or affect individual employees or the workplace as a whole.

These include:

• the death of an employee, client or customer
• assaults or threats
• workplace accidents
• unforeseen workforce changes
• extreme climatic events such as bushfires and floods.

A timely response to critical incidents is vital to minimise negative outcomes associated with critical incidents, including stress, anxiety, absenteeism and other symptoms of post-traumatic stress.

We can provide a range of support options in the week following a critical incident, either on-site at your workplace or through our centres located across metropolitan Melbourne and regional Victoria.